Legal notice
Last updated: 28 June 2026
This Legal Notice applies to www.thepetgoods.com.au, operated by Ecommerce Advisory Group Pty Ltd, ABN 16 689 668 371, trading as The Pet Goods.
By accessing, browsing or purchasing from this website, you acknowledge the information set out in this Legal Notice, together with our Terms and Conditions, Shipping Policy, Returns and Refunds Policy, Privacy Policy and any other policies published on this website.
1. Business details
Store name: The Pet Goods
Website: www.thepetgoods.com.au
Operated by: Ecommerce Advisory Group Pty Ltd
ABN: 16 689 668 371
Customer service email: info@thepetgoods.com.au
Phone: 1300 539 211
Mailing address: 40 Montana Street, Glen Iris VIC 3146, Australia
2. Online ecommerce store
The Pet Goods operates as an online ecommerce store offering pet accessories and related products for dogs, cats and pet owners.
We do not currently operate a public retail storefront for customer visits, browsing, order collection or returns drop-off.
All customer service enquiries should be directed to info@thepetgoods.com.au or by phone on 1300 539 211.
3. Mailing address
Our mailing address is provided for business correspondence purposes only:
The Pet Goods
Ecommerce Advisory Group Pty Ltd
40 Montana Street
Glen Iris VIC 3146
Australia
Please do not send returns to this address unless we have specifically instructed you to do so in writing.
Because we use multiple fulfilment procedures and may work with suppliers, fulfilment partners and premium retail partners, the correct return address may vary depending on the product and fulfilment location.
4. Website ownership and operation
This website is owned and operated by Ecommerce Advisory Group Pty Ltd, ABN 16 689 668 371, trading as The Pet Goods.
All orders placed through this website are made with The Pet Goods, operated by Ecommerce Advisory Group Pty Ltd, unless otherwise stated.
Some products may be dispatched directly by our trusted suppliers, fulfilment partners or premium retail partners on our behalf. Your contract of purchase remains with The Pet Goods.
5. Website content
We make reasonable efforts to ensure that the information on this website is accurate, current and complete.
However, product descriptions, images, availability, colours, sizes, measurements, delivery estimates, pricing and other information may change from time to time.
Product images are provided for reference only and may vary slightly depending on screen settings, lighting, supplier imagery, packaging changes or product variations.
6. Product information and suitability
Product information is provided as a general guide only. Customers are responsible for checking product details, measurements, size guides, suitability and intended use before purchasing.
For pet accessories, customers should consider their pet’s size, breed, age, behaviour, strength, health needs and environment before selecting a product.
No pet accessory is indestructible. Products should be used only for their intended purpose and, where appropriate, under supervision. Please inspect products regularly and discontinue use if an item becomes damaged, unsafe or unsuitable for your pet.
7. No veterinary advice
Nothing on this website is intended to be veterinary advice, medical advice or professional animal health advice.
If you are unsure whether a product is suitable for your pet, please seek advice from a qualified veterinarian or pet care professional before purchasing or using the product.
8. Pricing and availability
All prices are listed in Australian dollars unless otherwise stated.
Prices, promotions, product availability and shipping options may change without notice.
We reserve the right to correct errors, inaccuracies or omissions, including pricing errors, product information errors or stock availability errors. Where an error affects an order, we may contact you to confirm the available options, which may include cancellation, replacement, alternative product options or refund where appropriate.
9. Shipping and delivery information
Orders are generally processed within 48 hours, excluding weekends, public holidays and peak trading periods.
Estimated delivery time is generally 7 to 12 BUSINESS days after processing, depending on the product, delivery location, fulfilment partner, carrier and other factors outside our control.
Business days are Monday to Friday and do not include weekends or public holidays.
We use Australia Post and other national courier networks in Australia. Some orders may be delivered in separate parcels where items are fulfilled from different locations.
Delivery timeframes are estimates only and may be affected by carrier delays, supplier dispatch times, public holidays, weather events, incorrect delivery details, peak periods or other circumstances outside our control.
10. Intellectual property
All content on this website, including text, product descriptions, images, graphics, icons, logos, layout, branding, design elements and other materials, is owned by us, licensed to us, or used with permission from suppliers or third parties.
You must not copy, reproduce, modify, distribute, publish, upload, sell, commercially exploit or use any website content without our prior written consent, unless permitted by law.
11. Supplier and third-party content
Some product images, product descriptions, specifications, brand information, sizing information or other content may be supplied by manufacturers, suppliers, distributors, fulfilment partners or retail partners.
We make reasonable efforts to present this information accurately, but product details may change without notice. Customers should review all product information carefully before purchasing.
12. Third-party links
This website may contain links to third-party websites, apps, payment providers, delivery services, social media platforms or other external services.
Third-party links are provided for convenience only. We do not control and are not responsible for the content, policies, practices, security, accuracy or availability of third-party websites or services.
Your use of third-party websites or services may be subject to their own terms and conditions and privacy policies.
13. Payment providers and checkout
Payments are processed through Shopify and/or third-party payment providers made available at checkout.
By selecting a payment method, you may also be subject to the terms, conditions and privacy policies of the relevant payment provider.
We do not store full payment card details on our website.
14. Privacy and personal information
We collect, use and handle personal information in accordance with our Privacy Policy.
Personal information may be used to process orders, arrange delivery, provide customer support, manage returns and refunds, prevent fraud, improve our website, send marketing communications where permitted, and comply with legal obligations.
Please review our Privacy Policy for more information about how we collect, use and protect personal information.
15. Australian Consumer Law
Nothing in this Legal Notice excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or any other applicable law that cannot be excluded, restricted or modified.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. If a product has a major failure, you may be entitled to reject the product and choose a refund or replacement. If a product has a minor failure, we may be entitled to provide a repair, replacement or refund within a reasonable time.
If a product is faulty, damaged, incorrectly supplied, not as described, unsafe or otherwise fails to meet a consumer guarantee, we will assess the matter in accordance with Australian Consumer Law and our Returns and Refunds Policy.
16. Limitation of liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential loss, loss of profit, loss of revenue, loss of data, loss of opportunity, or business interruption arising from your use of this website or purchase of products from us.
Nothing in this Legal Notice limits your rights under Australian Consumer Law or any other rights that cannot legally be excluded.
17. Website availability and security
We aim to keep this website available, secure and functioning properly. However, we do not guarantee that the website will always be uninterrupted, error-free, secure or available at all times.
We may update, suspend, restrict or modify website access, features, content, products or services from time to time for maintenance, security, technical, operational or business reasons.
You must not attempt to interfere with the operation, security or functionality of this website, upload malicious code, misuse our systems or use the website for unlawful or unauthorised purposes.
18. Changes to this Legal Notice
We may update this Legal Notice from time to time by publishing the updated version on this website.
The updated Legal Notice will apply from the date it is published. Your continued use of the website after any changes are published means you acknowledge the updated Legal Notice.
19. Governing law
This Legal Notice is governed by the laws of Victoria, Australia.
Any dispute arising in connection with this Legal Notice, this website or your purchase from us will be subject to the jurisdiction of the courts of Victoria, Australia, unless otherwise required by applicable law.
20. Contact us
For questions about this Legal Notice, your order or our policies, please contact us:
The Pet Goods
Operated by Ecommerce Advisory Group Pty Ltd
ABN: 16 689 668 371
Email: info@thepetgoods.com.au
Phone: 1300 539 211
Mailing address: 40 Montana Street, Glen Iris VIC 3146, Australia