Terms of service

Last updated: 28 June 2026

This website, www.thepetgoods.com.au, is operated by Ecommerce Advisory Group Pty Ltd, ABN 16 689 668 371.

Throughout this website, the terms “we”, “us” and “our” refer to Ecommerce Advisory Group Pty Ltd and The Pet Goods. By visiting our website, browsing our products or placing an order with us, you agree to be bound by these Terms and Conditions, together with our Shipping Policy, Returns and Refunds Policy, Privacy Policy and any other policies published on this website.

Please read these Terms and Conditions carefully before using our website or placing an order.

1. About The Pet Goods

The Pet Goods is an Australian ecommerce store offering pet accessories and related products for dogs, cats and pet owners.

Business name: Ecommerce Advisory Group Pty Ltd
ABN: 16 689 668 371
Customer service email: info@thepetgoods.com.au
Phone: 1300 539 211
Mailing address: 40 Montana Street, Glen Iris VIC 3146, Australia

2. Use of this website

By using this website, you agree that you will not use it for any unlawful, fraudulent, harmful or unauthorised purpose.

You must not attempt to interfere with the security, functionality or operation of the website, upload malicious code, copy our content without permission, or use the website in a way that may damage our business, systems, customers or third-party providers.

We may refuse service, cancel orders or restrict access to our website where we reasonably believe there has been misuse, suspicious activity, fraud, abuse, incorrect information, or a breach of these Terms and Conditions.

3. Product information

We make reasonable efforts to ensure that product descriptions, images, pricing, availability, specifications, sizes, colours and other details are accurate and up to date.

However, product images may appear slightly different depending on your screen, device settings, lighting, supplier imagery or product variations. Measurements, sizing and descriptions are provided as a guide only.

For pet accessories, customers are responsible for checking product measurements, sizing guides, suitability and intended use before purchasing. Products should be used only for their intended purpose and, where relevant, under appropriate supervision.

4. Product suitability and pet safety

Our products are selected for pets and pet owners, but every pet is different. You are responsible for choosing products that are suitable for your pet’s size, breed, age, strength, temperament, behaviour and health needs.

No pet accessory is indestructible. Toys, collars, harnesses, leads, beds, bowls, grooming items and other accessories should be inspected regularly for signs of wear, damage or loose parts. Discontinue use immediately if a product becomes damaged or unsafe.

Nothing on this website is intended to be veterinary advice. If you are unsure whether a product is suitable for your pet, please seek advice from a qualified veterinarian or pet care professional before use.

5. Orders

When you place an order, you agree that all information provided is accurate, complete and current, including your name, billing details, shipping address, email address and phone number.

After placing an order, you may receive an order confirmation email. This confirms that we have received your order, but it does not guarantee acceptance of the order.

We reserve the right to cancel, reject or refund an order where there is an error, stock issue, pricing mistake, payment issue, suspected fraud, shipping restriction, supplier availability issue, or other reasonable business reason.

If we cancel an order after payment has been taken, we will provide a refund to the original payment method where appropriate.

6. Pricing and payment

All prices are listed in Australian dollars unless otherwise stated.

Prices may change without notice. We reserve the right to correct pricing errors, product errors or availability errors at any time, including after an order has been placed.

Payment must be received and cleared before an order is processed or dispatched. Available payment methods are shown at checkout and may include credit card, debit card, PayPal, Shop Pay, Afterpay or other payment options offered through Shopify or third-party payment providers.

Your use of any third-party payment provider may also be subject to that provider’s own terms and conditions.

7. Promotions, discount codes and offers

From time to time, we may offer promotions, discount codes, sale prices, bundle offers, free gifts or other special offers.

Promotions are subject to availability and may be changed, withdrawn or extended at our discretion unless otherwise stated. Discount codes must be entered correctly at checkout and cannot usually be applied retrospectively after an order has been placed.

Promotions cannot be exchanged for cash and may not be combined with other offers unless expressly stated.

8. Shipping and delivery

Shipping options, delivery estimates and shipping charges are shown at checkout or in our Shipping Policy.

Delivery times are estimates only and may vary due to carrier delays, supplier dispatch times, public holidays, weather events, incorrect addresses, peak periods or other circumstances outside our control.

You are responsible for providing a complete and accurate delivery address. We are not responsible for delays, failed delivery or additional costs caused by incorrect, incomplete or outdated delivery information.

Risk in the products passes to you once the products are delivered to the delivery address provided, unless otherwise required by law.

9. Pre-order, supplier-dispatched and extended dispatch products

Some products may be offered as pre-order items, supplier-dispatched items or products with longer handling times. Where applicable, this will be stated on the product page, at checkout or in our shipping information.

Estimated dispatch and delivery timeframes for these products are guides only and may be affected by supplier availability, freight delays, customs processing, carrier delays or other factors outside our control.

If there is a significant delay with your order, we will make reasonable efforts to keep you informed.

10. Returns, refunds and exchanges

Returns, refunds and exchanges are handled in accordance with our Returns and Refunds Policy and your rights under Australian Consumer Law.

Please contact us at info@thepetgoods.com.au before sending any item back to us. Items returned without approval may not be accepted.

For change-of-mind returns, items must generally be unused, clean, undamaged, in original packaging and in a resaleable condition, unless otherwise stated in our Returns and Refunds Policy.

For hygiene and safety reasons, some products may not be eligible for change-of-mind return if they have been used, opened, soiled, damaged, worn by a pet, or are no longer in resaleable condition. This does not limit your rights under Australian Consumer Law if the item is faulty or otherwise fails to meet a consumer guarantee.

11. Australian Consumer Law

Nothing in these Terms and Conditions excludes, restricts or modifies any rights or remedies you may have under Australian Consumer Law or any other applicable law that cannot be excluded, restricted or modified.

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. If a product has a major failure, you may be entitled to reject the product and choose a refund or replacement. If a product has a minor failure, we may be entitled to provide a repair, replacement or refund within a reasonable time.

You may also be entitled to compensation for any other reasonably foreseeable loss or damage caused by a failure to comply with a consumer guarantee.

12. Faulty, damaged or incorrect items

If you receive an item that is faulty, damaged, incorrect or not as described, please contact us as soon as possible at info@thepetgoods.com.au with your order number, a description of the issue and clear photos or videos where relevant.

Please do not dispose of the item or packaging until we have reviewed the issue, as we may require photos, videos, return of the product or carrier investigation to assess the matter.

We will assess the issue in accordance with Australian Consumer Law and our Returns and Refunds Policy.

13. Stock availability

Product availability shown on the website is subject to change. An item may become unavailable after an order is placed due to supplier availability, inventory error, damage, fulfilment issue or system delay.

If we are unable to supply an item you ordered, we may contact you to offer a suitable alternative, place the item on backorder where appropriate, or provide a refund for the unavailable item.

14. Website content and intellectual property

All content on this website, including text, images, graphics, branding, logos, product descriptions, layout, icons and other material, is owned by us, licensed to us, or used with permission from suppliers or third parties.

You must not copy, reproduce, distribute, modify, upload, publish, sell or use any website content for commercial purposes without our prior written consent.

15. Third-party links and services

Our website may include links to third-party websites, apps, payment providers, delivery providers or other external services. These third-party services are provided for convenience and are not controlled by us.

We are not responsible for the content, policies, practices, security or availability of third-party websites or services. Your use of third-party services may be subject to their own terms and conditions and privacy policies.

16. Reviews, comments and user content

If you submit a product review, comment, photo, video or other content to us or through our website, you agree that the content is accurate, lawful and does not infringe the rights of any other person.

We may moderate, edit, remove or decline to publish content that we consider inappropriate, misleading, offensive, irrelevant, unlawful, spam, promotional or otherwise unsuitable.

By submitting content, you grant us permission to use, reproduce and display that content in connection with our website, marketing, social media or customer communications, unless you tell us otherwise in writing.

17. Privacy

We collect, use and handle personal information in accordance with our Privacy Policy.

By using our website or placing an order, you acknowledge that your personal information may be collected and used for purposes such as processing orders, delivering products, providing customer support, preventing fraud, improving our website, sending marketing communications where permitted, and complying with legal obligations.

Please review our Privacy Policy for more information.

18. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential loss, loss of profit, loss of revenue, loss of data, loss of opportunity, or business interruption arising from your use of this website or purchase of products from us.

Nothing in these Terms and Conditions limits your rights under Australian Consumer Law or any other rights that cannot legally be excluded.

19. Indemnity

You agree to indemnify Ecommerce Advisory Group Pty Ltd, The Pet Goods and our directors, employees, contractors, suppliers and service providers against any loss, liability, claim, damage, cost or expense arising from your misuse of the website, breach of these Terms and Conditions, or violation of any law or third-party rights.

20. Changes to these Terms and Conditions

We may update these Terms and Conditions from time to time by publishing the updated version on this website.

The updated Terms and Conditions will apply from the date they are published. Your continued use of the website after any changes are published means you accept the updated Terms and Conditions.

21. Governing law

These Terms and Conditions are governed by the laws of Victoria, Australia.

You agree that any dispute arising in connection with these Terms and Conditions, this website or your purchase from us will be subject to the jurisdiction of the courts of Victoria, Australia, unless otherwise required by applicable law.

22. Contact us

For questions about these Terms and Conditions, your order or our policies, please contact us:

The Pet Goods
Operated by Ecommerce Advisory Group Pty Ltd
ABN: 16 689 668 371
Email: info@thepetgoods.com.au
Phone: 1300 539 211
Mailing address: 40 Montana Street, Glen Iris VIC 3146, Australia